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Ticket classification
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Nasr City Branch

NCB ticket classification

Ticket classification for NCB with workload split across support categories, priority, and ownership.

Live branch context

ncb
ACTIVEHost-selected branch
Primary host
ncb.gzone.uk
Locale
EN · Africa/Cairo
Device issues05

Tickets grouped under hardware or station readiness.

Cashier issues03

Wallet, prepaid, or reconciliation tickets.

ClosedClassifiedArchivedSettings

Active workflows

Ticket classification board

Reference: ticket classification
Station readiness

Classified bucket

High load
5 active • 2 escalated

Most high-priority tickets still come from pre-event hardware readiness.

Account and cashier

Classified bucket

Stable
3 active • 0 overdue

Cashier-linked issues are under control but still tied closely to the evening top-up wave.

Parity notes

Reference coverage

Mapped
Category visibility

Classification mirrors the legacy ticket buckets while staying inside the branch-aware route map.